Care and Outreach

We believe that a fundamental part of providing high quality care is the knowledge, skills and experience of the staff. That is why Complete Support Serviceds has it’s own, dedicated in-house Training Manager and facilities. We constantly update and research our skill-set requirements so we are providing you with the best care we can.

All of our staff undertake a comprehensive induction programme, in line with the new Common Induction Standards. This induction covers the following topics:

Confidentiality/Data Protection Act
Conflict Management
CoSHH
Dementia
Dignity Challenge
Effective Communication
Effective Supervision and Appraisal
Equality and Diversity
Fire Safety
First aid
Food safety and Nutrition
Health and Safety
Infection Control
Medication
Moving and Handling
Person Centred Planning Support / Enablement
Professional Boundaries
Risk Assessment
Reporting Procedures
Whistle Blowing
Safeguarding
Stress Management

Running alongside the induction is our Mandatory Training Programme, this covers some topics from the induction in much more detail and includes:

Fire Safety
First aid
Food safety and Nutrition
Health and Safety
Infection Control
Medication
Moving and Handling
Safeguarding
Equality and Diversity

We are also able to deliver additional training to our staff depending on their job role and specific service user needs, this further training includes:

Care Planning and Recording
Challenging Behaviour
Dementia
Dignity Challenge
End of Life Care
Supervision and Appraisal
Risk-Assessment training (general)
Risk-Assessment training (moving and handling)
Care Management of Diabetes
Cultural Diversity training